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GlobalParts.Aero’s Cinderella Story is No Fairy Tale

Downturn? What downturn?

GlobalParts.aero hasn’t seen one yet.  After a few short years of meteoric rise, the Wichita-based parts leader has made itself an enviable Cinderella story while the rest of the bizjet industry has struggled through its most tumultuous period on record.

First, some perspective: Today, GlobalParts.aero provides worldwide one-stop shopping for common and  proprietary aircraft parts and rotables for business aviation and regional airlines.

It maintains a parts inventory valued at over $500,000,000 comprising nearly 100,000 line items housed at its own 100,000 sq-ft warehouse in Wichita.

GlobalParts.aero is the largest worldwide provider of Hawker Beechcraft proprietary parts and is that company’s sole authorized spare parts distributor for Central America and Mexico.

Talk about humble beginnings:  What’s become a veritable mega-store today began in 2003 with its founder and president Troy Palmer literally selling aircraft parts on eBay out of his home garage! “We just struck a chord with the right service at the right time”, Palmer says. “Our volume jumped from ‘tens of dollars’ to ‘tens of millions’ in the blink of an eye. We were able to keep this pace and rate of growth even through the industry’s darkest moments and actually remained one of its few bright spots.”

“It didn’t take much fancy rocket science,” Palmer notes. “We grew by sticking to our knitting, as the saying goes. We kept our focus on our simple, four-pronged objective of availability, quality, speed and value. By providing quality parts fast and at reasonable prices, we not only grew but built strong relationships, treating our customers not just as accounts but friends and family.”

Because its growth to date has been almost all organic, GlobalParts.aero was possibly one of the industry’s best kept secrets. Its name was barely known outside of customer circles. But as more and more new customers came on board, mostly via word-of-mouth, knowledge of things like GlobalParts.aero’s warehouse size (at 100,000 sq ft, roughly ten times the industry norm) and the coveted ISO and ASA certifications on its resumé began to spread.

GlobalParts.aero received its International Standards Organization (ISO) 9001 + Aerospace Standard (AS) 9120 Quality Management System certification in 2010, a year after being accredited to the Aviation Suppliers Association ASA-100 Quality System Standard.

Both programs have a common goal and benefit: to ensure that formalized quality, procurement and business processes are applied to a company’s customer, regulatory and internal requirements -- a must in the exacting world of aviation.

These certifications are specifically sought by government/defense contractors and programs, and they are recognized internationally.

“Today’s parts buyer needs confidence that his distributor is providing approved parts,” Troy Palmer says.  “This means that the distributor must have a certified system in place to attest its operation meets the industry’s best quality practices. This is key because regulatory agencies put the approved parts burden squarely on the aircraft operator and his maintenance providers.

Knowing that our QMS (Quality Management System) has been audited and certified by outside independent entities accepted by the FAA makes GlobalParts.aero a clear-cut choice whenever it comes to parts.”

The company has recently changed its name from Global Parts, Inc. to GlobalParts.aero (pronounced “Global Parts Dot Aero”) both to highlight the company’s aerospace bloodline and to synergize with its helpful and interactive Web site, appropriately named www.GlobalParts.aero.

The Web site makes our business click -- no pun intended,” Palmer notes with pride. “Customers can log on 24/7 to obtain specs, inventory, cost and other information on all the parts and tools we carry. For every aircraft we support, we offer an unmatched breadth and depth of inventory combined with prompt and friendly personal service. Our quality and documentation are unsurpassed and our pricing is competitive, so customers stay with us.”

GlobalParts.aero has added four new sales people to support its growing customer base and volume. Director of Business Development Brad Vieux said all four new reps will be field-based (two in southeast, one in the southwest and another on the west coast) for closer- to-the-customer regional support. All have solid professional backgrounds in rotables and avionics, identified as key growth areas for the company.